Form Builder

Journey Map: Main Form

Main Flow

Journey Map: Create New Form

Create Flow

Journey Map: Copy Form

Copy Flow

Problem

In the realm of inspections—whether for building codes, health regulations, or environmental assessments—efficiency and accuracy are paramount. Inspection administrators often face challenges with standard forms that lack flexibility and fail to capture the nuanced data required for different inspections. To address this, we developed a custom drag-and-drop form builder tailored specifically for inspection administrators, enabling them to create dynamic, user-friendly forms that meet their specific needs.

Inspection administrators required a solution that allowed for:

  • Customization: The ability to create forms tailored to different inspection types without needing technical skills.
  • Efficiency: A streamlined process for form creation that reduces time spent on paperwork.
  • User-Friendly Interface: An intuitive design that minimizes the learning curve for users with varying levels of tech proficiency.

Process

User Interviews

Conducted interviews with 15 inspection administrators across various sectors. Key insights included:

  • A significant amount of time was spent on form modifications and data entry.
  • Existing solutions often involved complex coding or were not adaptable to specific requirements.
  • Users desired a visual interface that simplified the process of form creation.

Competitor Analysis

Analyzed several existing form builders and identified common pitfalls:

  • Cluttered interfaces that overwhelm users.
  • Limited flexibility in form design.
  • A lack of support for advanced data types (e.g., file uploads, conditional logic).

Solution

Wireframing

I created high-fidelity wireframes focusing on a clean layout, emphasizing key functionalities:

  • A left sidebar for form elements (text fields, checkboxes, file uploads, etc.)
  • A central canvas for dragging and dropping elements to build the form.
  • A properties panel on the left for customizing each form element (labels, validation rules, etc.).

Prototyping

Using Axure RP, I developed an interactive prototype. Key features included:

  • Drag-and-Drop Functionality: Users can easily rearrange form elements, making it intuitive to create custom layouts.
  • Real-Time Preview: Users can see how the form will appear as they build it, reducing errors and enhancing confidence in the final product.
  • Conditional Logic: The ability to create dynamic forms that show or hide fields based on previous answers.

Usability Testing

I conducted usability testing sessions with a group of 8 inspection administrators. Feedback included:

  • The drag-and-drop feature was praised for its simplicity.
  • Users appreciated the ability to customize validation rules without technical assistance.
  • Some users suggested adding pre-built templates for common inspection types to speed up the process.

Implementation

After refining the prototype based on user feedback, we collaborated with developers to build the final product. We utilized Angular for the frontend to ensure a responsive and smooth user experience. The form builder was integrated into the existing inspection management system, allowing for seamless data collection and reporting.

Results

  • Increased Efficiency: Administrators reported a 40% reduction in time spent on form creation.
  • User Satisfaction: Post-launch surveys indicated a 90% satisfaction rate among users, with many noting the ease of use.
  • Customization: The number of unique forms created increased by 70% in the first three months post-launch.

The custom drag-and-drop form builder successfully addressed the unique needs of inspection administrators, allowing them to create tailored forms efficiently and effectively. The project not only enhanced user experience but also contributed to more accurate data collection, ultimately improving the overall inspection process. Future iterations will explore additional features such as collaborative form building and enhanced reporting capabilities.

Technology