Perform Form

To design a web and mobile form that enables construction inspectors to collect incident information in real-time, enhancing context through notes, photos, and GPS location. The form incorporates various question types, form logic, and permissions to streamline the reporting process.

Target Users

• Construction Inspectors: Field workers who need to document incidents quickly and accurately.
• Site Managers: Supervisors who need access to incident reports for decision-making.
• Project Stakeholders: Individuals requiring oversight on project safety and compliance.

User Interviews

We conducted interviews with 10 construction inspectors and site managers to understand their pain points and requirements. Key findings included:

• Current reporting methods are cumbersome and time-consuming.
• Lack of contextual information leads to misunderstandings and follow-up questions.
• Mobile access is critical for inspectors working in the field.

Competitive Analysis

We analyzed existing incident reporting tools and identified gaps:

• Many tools lack mobile optimization.
• Limited question types restrict data collection.
• Poor user interfaces lead to frustration and errors.

User Personas

• Field Inspector: Needs quick access to reporting tools and straightforward navigation.
• Site Manager: Requires comprehensive data to review incidents and track trends.

Information Architecture

I structured the form into clear headers, sections, and question types.

Wireframes

I created low-fidelity wireframes for both web and mobile interfaces, focusing on:

• Simplified layouts with intuitive navigation.
• Clear call-to-action buttons for submitting reports.
• Visibility of all required fields while minimizing clutter.

Prototyping

I created an interactive prototype using Axure RP, allowing users to experience the flow of submitting an incident report:

• Dynamic question paths based on user selections (form logic).
• Conditional visibility of fields depending on user roles (form permissions).

Usability Testing

I conducted usability testing with 5 inspectors using the interactive prototype:

• Task Success Rate: 90% of participants completed the reporting process without assistance.
• Time on Task: Average time to complete the report was reduced by 30% compared to the previous method.
• Feedback: Users appreciated the ability to attach photos and GPS data easily.

Development

Collaborating with developers, we ensured the design was implemented across both web and mobile platforms, focusing on:

• Responsive design for various screen sizes.
• Integration with existing project management tools for seamless data transfer.

User Adoption

• Within the first month, 80% of inspectors transitioned to the new form.
• Incident reporting increased by 40% due to the ease of use and real-time capabilities.

Feedback

Post-launch surveys indicated a 95% satisfaction rate among users, highlighting the value of contextual information in improving incident management.